BPO Services Overview
We look at being a dependable and reliable partner that answers your questions with the right differentiated solution. Our services address your questions on cost, technologies, scale, optimization, risk & compliance and visibility. As a pioneer in Business Process Outsourcing provider for US, UK and Indian market., Q Way has been offering multi-vertical services for optimizing your business process together with easing them with security, privacy and quality governance.
Our flexible business model enables you to maintain profitability against the challenges posed by increasing demands of maintaining competitive edge and customer expectations for a quicker but quality service.
Fact based and process-driven, Q Way’s approach to managing your processes is result oriented. We remain focused on understanding your specific needs, elements of your business functions that are exposed to high-volume work load and the transient nature of its manual processes that impacts your time and effort.
We derive custom solutions that identify such vulnerabilities and address them with solutions that not only emphasize on improving performance but also on cost reduction and in parallel bring out the real value to be gained.
“We focus on working more closely with the business to help improve decision making, while we take care of the rest”
- Customer acquisition
- Customer induction
- Customer Care
- Email support
- Technical support / enquiry
- Chat Care/Live Chat
- Customer Retention & renewals
- Medical billing / Complete revenue cycle management services
Finance & Accounting
- Claims & reimbursements
- Financial reporting
- Financial reviews & analysis
- Payroll accounting
- Application processing
- Bill audits
- Product warranty management
- Document review
- Data entry services
Q Way’s approach is to provide business process outsourcing towards assisting your organization in adapting to the rapidly changing customer outlook, advanced technology and evolving business processes.
Key drivers to our approach are flexibility and agility while creating scalable operations, performance that promises consistent ROI, execution of quality assurance programs using six-sigma, process improvement programs using ISO standards for quality management.
Q Way’s Business Process Outsourcing services are layered with Business Intelligence tools and reporting systems for evaluating all metrics of an outsourcing endeavour from customer experience to resource utilization.
We realize that maximizing effectiveness and efficiency of our customer facing staff is critical to your success. Our BPO workforce management strategies address this need through specialized tailor-made call centre training for customer experience focus, advanced workforce management tools and dynamic knowledge management systems.
Q Way’s BPO services target at adding value to your business by extending beyond cost reduction into increased customer satisfaction, revenue and customer retention benefits.
- Flexible business partnership models
- Experienced staff
- Value for money
- Time Management